Oralb.ca offers a 60-day Money Back Satisfaction Guarantee for Oral-B Power Products (electric toothbrushes, battery-powered toothbrushes, replacement brush heads, and water flossers) and will refund your purchase. Your refund will be issued in the form of a prepaid gift card. Please note that the Oral-B Manual Toothbrush and Floss Money Back Guarantee programs will be sunsetted on June 30, 2025. We stand behind our products, so if you have any questions or concerns, please feel free to contact us at 1-800-566-7252. Our customer service team is available Monday through Friday from 9 AM to 6 PM EST to assist you.