Oral B Power Canada - Money Back Guarantee Terms and Conditions:

Oralb.ca offers a 60-day Money Back Satisfaction Guarantee for Oral B Power Products (Electric toothbrushes, Battery Powered toothbrushes, Replacement Brush Heads and Water Flossers) and will refund your purchase. Your refund will be in the form of a prepaid gift card. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Oral B Money Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.

REQUIREMENTS:

  • Oral B offers a 60 Day Money Back Guarantee on our Oral B Power products.
  • The guarantee is limited to the original, end-user purchaser.
  • Require a valid proof of purchase which includes: purchase date, purchase price, retailer name and product purchased.
  • Oral B reserves the right to verify information and to deny guarantee requests at its discretion in cases of suspected fraud or if the purchaser has abused the Oral B Power Money Back Guarantee.
  • Return the product (including all parts) in its original packaging if it is still available or securely packaged to avoid damage in shipping.
  • You must submit your guarantee request within 60 days of the date of original purchase.
  • Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution.
  • Offer limited to legal residents of Canada who are at least eighteen (18) years of age in six provinces: Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, and Saskatchewan, and at least nineteen (19) years of age in four provinces and three territories: British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, and Yukon.
  • Refunds are in the form of a prepaid debit card.

HOW TO SUBMIT

To submit a guarantee request, please complete the electronic Oral B Power CA - Money Back Guarantee Request Form (https://consumersupport.pg.com/scf/s/money-back-guarantee?language=en_CA&brand=Oral-B&country=Canada) within 60 days of the date of original purchase. The Oral B Power CA - Money Back Guarantee Request Form must be completed and include proof of purchase (which includes purchase date, purchase price, retailer name and product purchased) to receive a refund in the form of a prepaid card. Reproduction, alteration, sale, trade, or purchase of this submission or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions.

MORE INFORMATION:

  • Make copies of the postal tracking number and receipt for your records.
  • We cannot be responsible for late, lost or redirected mail.
  • Offer is limited to one per name, address or household.
  • Please allow 6-8 weeks to receive your refund.
  • Sorry, but no refunds will be made for any Oral B product damaged by accident, neglect, unreasonable use or lost in the mail.
  • The fulfillment agency will issue refund in the form of a pre-paid debit card.
  • The cards will expire 6 months after the issue date and cannot be cashed.
    If you have been waiting more than 8 weeks for your refund, or if you have other questions, please give us a call at 1-800-566-7252 (Mon-Fri 9AM-6PM EST).