Dutchgirl60
Your location:
Mississauga
Changing the batteries is near impossible!
I purchased several of these toothbrushes at the same time. Ended up tossing one away because I simply could not get the bottom cap back on after attempting to change the batteries. Was able to replace the cap on the other one but the batteries (AA and alkaline) seem to stop & go which is most annoying. I have one more toothbrush left after my present one and that's it for me...I give up! BTW, the batteries included should last at least 3 months but they don't and I only use my battery toothbrush once a day only in the p.m....I use a manual toothbrush in the a.m.. Have to say I expected a little more from Oral B.
No, I do not recommend this product.
Response from
OralB
OralB
The Oral-B Team
Comma Text
02/27/2019
Creating high quality brushes is incredibly important to us, so we completely understand your frustration. It sounds like you took great steps to get your toothbrush working, so it’s possible that it isn’t up to our standards. We’d like the chance to grab a few more details so we can find the best way to help. Please give us a call at (800) 566-7252 when you have a free minute to talk.
Minden19
Your location:
Minden, Ontario
Not what they used to be!
Don’t buy! These battery powered toothbrushes aren’t what they used to be. I’ve purchased 2 in the last 6 months and they work great for about 2 months and then stop working.
No, I do not recommend this product.
Response from
OralB
OralB
The Oral-B Team
Comma Text
01/07/2019
Our battery powered toothbrushes should last 4-6 weeks before the battery needs to be changed, Minden. Please give us a call at (800) 566-7252 if your brush still isn’t working correctly after changing the battery so we can help you further!
ellehfx
Your location:
Halifax, NS
replacing batteries is impossible
I now own two of these that don't work. I tried to replace the batteries in my original one with no luck. So after fighting with it for a few days I purchased a new one for I liked it. I now have two Oral B battery operated toothbrushes that I can not use...it is impossible to replace the cover that holds in the batteries. Does anyone have any hints as to how to get the cover back on? I have tried everything I can think of... I do like this toothbrush but I won't purchase a third one...
No, I do not recommend this product.
Response from
OralB
OralB
The Oral-B Team
Comma Text
12/05/2018
We always want brushing with us to be as easy as possible so we're sorry to hear this is going on. We do want to let you know that it may take a little extra force to firmly push the cap until it clicks into place. First, hold the brush firmly and press both dots above the battery cap at the base of the brush. Gently pull to remove the cap and replace the batteries as indicated. Only AA Alkaline Batteries are recommended. Next, clean the area around the black rubber ring (just above the battery case opening) and replace the cap. Push the cap straight on (no need to twist) and ensure the cap clicks firmly into place.(It takes a little bit of force to push it on and snap into place.) If these tips still do not help, please give us a call at (800) 566-7252.
Likoni
Your location:
Calgary, Canada
4034725504
Too hard to replace batteries. The cap does not fit back in order to close the battery compartment
No, I do not recommend this product.
Response from
OralB
OralB
The Oral-B Team
Comma Text
12/05/2018
We're sorry to hear this is going on and we'd like to help! We do want to let you know that it may take a little extra force to firmly push the cap until it clicks into place. First, hold the brush firmly and press both dots above the battery cap at the base of the brush. Gently pull to remove the cap and replace the batteries as indicated. Only AA Alkaline Batteries are recommended. Next, clean the area around the black rubber ring (just above the battery case opening) and replace the cap. Push the cap straight on (no need to twist) and ensure the cap clicks firmly into place.(It takes a little bit of force to push it on and snap into place.) If these tips still do not help, please give us a call at (800) 566-7252.
Put it anywhere, take it anywhere, use it anywhere
Before this, I had gotten used to a power toothbrush and the positive results were showing at the dentist. But I didn't like having a toothbrush and its cord sit on the bathroom counter. Five years ago, when I had to travel to a country with different voltage, my hygienist recommended this and I love it! It's the only one I use now. I use rechargeable batteries, just 2, and have 2 charged spare batteries on hand. For me, the batteries last a good 2-3 months before they need re-charging. I can put the toothbrush out of sight and I can toss it in bag take it anywhere: even places where there is no electricity. And If the power goes out, I can still use it. A variety of oral B brush heads work on this including the proWhite. It's been 5 years and the toothbrush is still going strong! Definitely recommend.
Yes, I recommend this product.
Not useful at all.
The head cannot be replaced on my battery powered toothbrush although I can replace the battery, that is entirely useless - brushes need to be replaced.
No, I do not recommend this product.
Response from
OralB
OralB
Oral-B Team
Comma Text
10/09/2018
Thanks for taking the time to leave us a review. While the heads on this battery toothbrush isn't meant to be replaced, the battery may last longer than 3 months. When you have time, please give us a call at 800-566-7252. We'd be happy to find you a toothbrush that meets all your smile needs.
